Policies

SHIPPING

Orders ship within 1–2 business days. Free standard shipping on all orders. Expedited options available at checkout.

RETURNS & REFUNDS

If you are not satisfied with your purchase for any reason, contact us within 30 days and we will issue a full refund. No return required on your first order. We stand behind our product unconditionally.

PRIVACY

We collect the information necessary to respond to inquiries, process signups, and support orders, such as your name and email address when you provide them. Orders are processed through our commerce partners and are subject to their privacy policies. We also use analytics and advertising tools, including Google Analytics and Meta Pixel, to understand site activity, measure ad performance, and improve Maintane. These tools may use cookies or similar technologies according to their own policies.

PRODUCT SAFETY

Maintane™ contains biosafety-level-1 bacteria and table salt. It is non-toxic and safe for use in homes with children and pets. It is not intended for human consumption. For safety, keep out of reach of young children. In the event of eye contact, rinse with water. The product is not a substitute for routine septic system pumping and inspection.

CONTACT

Questions, support requests, partnership inquiries — email us at hello@getmaintane.com. We respond within 1 business day.